Frequently Asked Questions

Frequently Asked Questions

We've compiled the most common questions to help make your experience as smooth as possible. Let's clarify your questions so you can enjoy fresh laundry without any hassle.

What is The Laundry Place?

We are a Los Angeles-based laundry service offering wash & fold and pickup & delivery options. We are an alternative to the typical laundry experience that requires you to waste precious time washing, drying, and folding clothes. With the tap of a button, you can get your laundry and dry cleaning delivered to your home or office within 24-72 hours.

How much does your service cost?

Our pricing model is as simple as it gets: we charge $1.50 per pound. The delivery cost is based on distance and is calculated by our transportation partners (Uber, DoorDash, and Rover).

What makes you different?

We only use toxin-free, eco-friendly cleaning solutions, perfect for you and your loved ones. Our laundry bags are reusable, and our machines are designed to reduce energy consumption by up to 30%. Most importantly, your satisfaction is always our top priority.

Is there a minimum order amount?

There is no minimum amount for any of our services.

What is the turnaround time?

Orders are typically delivered within 24 hours of pickup. Orders placed on Friday or Saturday require an additional day to complete. There are certain exceptions for specialty and large-sized orders.

Are there items that you don't clean?

We do not accept certain items due to the specialized care they require or the health risks they may pose to our team.

Clothing Items

  1. Wedding dresses
  2. Vintage clothes (in some cases)
  3. Wigs
  4. Fur and animal products (feathers, fur coats)
  5. Purses or handbags

Non-Clothing Items

  1. Curtains
  2. Area rugs
  3. Sleeping bags

Items Contaminated With

  1. Human or animal fluids
  2. Excessive pet hair
  3. Moisture (if the item is still wet or damp)
  4. Mildew
  5. Bedbugs
  6. Poison ivy or poison oak oils
  7. Hazardous chemical residue
Can I receive a delivery if I'm away?

Yes, simply provide detailed instructions on where you would like our valet to leave your clean laundry bag when you place your order.

Can I place an order by text message?

Yes. You can place an order by texting the word "Pickup" to our phone number, and it will be placed for the next available pickup/delivery window.

To use the texting feature, you must have an active account.

If you already have one, you can start texting your orders.

What payment methods do you accept?

We accept all major credit cards.

Every Garment Deserves VIP Treatment

Get the freshest laundry and focus on what matters most

What Makes Us Different?

  • Pickup & Delivery

    We make laundry a convenience, not a chore.

  • Dependable Service

    We deliver consistent and exceptional garment care.

  • Quality Ingredients

    We use eco-friendly & hypoallergenic detergents.

  • Unbeatable Prices

    We have the most affordable rates in town.

  • Satisfaction Guarantee

    We always offer a brilliant customer experience.

The Laundry Place

The Best Laundry Service In LA

We offer premium laundry services, convenient pickup and delivery, eco-friendly cleaning, fast turnaround, and exceptional customer care. Schedule your pickup today and get it delivered within 24 hours.

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